Legal information for all aslhosting website

Legal Information for all of aslhosting.com website

Table of Contents

ASL HOSTING – COMPLETE HOSTING LEGAL AGREEMENT

1. Terms of Service (TOS)

1.1 Agreement

By purchasing or using ASL Hosting (“we,” “us,” “our”) services, you agree to these Terms of Service and all policies contained on this page.

1.2 Eligibility

You must be 18 or older to use our services.

1.3 Account Information

You must provide accurate information and keep it updated.

1.4 Account Security

You are responsible for securing your login credentials and all activity under your account.

1.5 Service Scope

ASL Hosting provides self-managed hosting.
This means:

  • No included technical support

  • No WordPress fixes or troubleshooting

  • One-time manual installation included

  • Customer manages everything afterward

2. Hosting Service Description

2.1 One-Time Setup

We manually create hosting accounts and install WordPress once per order.
After setup, you are responsible for:

  • Themes

  • Plugins

  • Updates

  • Configuration

  • Security

2.2 Self-Managed Hosting

No support is included unless you purchase a separate support plan.

2.3 Suitable Use

Hosting is provided for normal WordPress websites only.

Not allowed:

  • Storage-only accounts

  • Backup-only accounts

  • File repositories

  • Streaming/video hosting

3. Prohibited Content & Activities (Strict AUP)

This is the Acceptable Use Policy (AUP).
Violations may result in immediate suspension or termination without refund.

3.1 Adult Content

Not allowed:

  • Pornography

  • Escort services

  • Adult video “tube” sites

  • Cam sites

  • Sexual or explicit content

3.2 Traffic, Bots & High-Abuse Programs

Not allowed:

  • Traffic exchange programs

  • Auto-surf or manual surf systems

  • PTC (Paid-To-Click) websites

  • Faucet sites

  • GPT/MLM/CPA fraud

  • Click bots or automated traffic tools

3.3 Resource Abuse

Not allowed:

  • Crypto mining

  • CPU/IO heavy plugins

  • Automated bots

  • Malware, viruses, backdoors

  • Hacking or penetration-testing tools

3.4 Copyright Violations

Not allowed:

  • File sharing / warez

  • Nulled/pirated themes or plugins

  • Distributing copyrighted media

Email Policy (Updated – No Email Included)

ASL Hosting does not provide email hosting under this plan.
This includes:

  • No email accounts

  • No webmail

  • No SMTP sending

  • No IMAP/POP access

External Email Required

Customers must use an external email provider such as:

  • Zoho Mail (recommended, free)

  • Google Workspace

  • Proton Mail

  • SendGrid

  • Mailgun

Prohibited

You may NOT use your hosting server for:

  • Bulk mailing

  • Newsletter sending

  • Mass email

  • SMTP blasting

  • Transactional email services

Email Policy (Updated – No Email Included)

ASL Hosting does not provide email hosting under this plan.
This includes:

  • No email accounts

  • No webmail

  • No SMTP sending

  • No IMAP/POP access

External Email Required

Customers must use an external email provider such as:

  • Zoho Mail (recommended, free)

  • Google Workspace

  • Proton Mail

  • SendGrid

  • Mailgun

Prohibited

You may NOT use your hosting server for:

  • Bulk mailing

  • Newsletter sending

  • Mass email

  • SMTP blasting

  • Transactional email services

5. Fair Use Policy (FUP)

5.1 Shared Hosting Environment

Resources are shared among users.
You may not consume excessive CPU, RAM, or disk I/O.

5.2 Excessive Usage

We may:

  • Request optimization

  • Disable abusive plugins

  • Limit resource usage

  • Suspend accounts causing server issues

5.3 Acceptable Plugins

Heavy plugins such as page builders are allowed, but not allowed if they overload the server.

6. Customer Responsibilities

6.1 Updates & Maintenance

You must maintain:

  • WordPress updates

  • Theme updates

  • Plugin updates

6.2 Security

You must:

  • Use strong passwords

  • Keep everything updated

  • Remove unused plugins

  • Avoid nulled/pirated software

6.3 Hacked Sites

If your site is hacked, you must fix it yourself or hire a developer.
We do not repair hacked sites.

7. Backup & Data Policy

7.1 Customer Responsibility

Although we perform routine server backups, customers must maintain their own backups.

7.2 Backup Guarantee

We do not guarantee:

  • Backup availability

  • Backup completeness

  • Backup restoration

7.3 Data Loss

We are not responsible for:

  • Data loss

  • Corruption

  • Hacks

  • Customer mistakes

8. Payment, Billing & Refund Policy

8.1 Pricing

Pricing is listed on our website and may change at any time.

8.2 Non-Refundable Policy

Once your hosting account is created, no refunds are issued.

8.3 Subscription Renewals

Hosting renews automatically unless cancelled before the renewal date.

8.4 Failed Payments

Unpaid invoices may lead to:

  • Suspension

  • Termination

  • Loss of files and data

9. Cancellation Policy

9.1 How to Cancel

Customers may cancel hosting anytime through the billing portal.

9.2 No Partial Refunds

There are no refunds for unused time.

9.3 Immediate Termination

Upon cancellation, your hosting data may be deleted immediately.

10. Suspension & Termination Policy

10.1 Suspension Reasons

We may suspend accounts for:

  • Non-payment

  • AUP violations

  • Resource abuse

  • Security risks

  • Spam or email abuse

  • Illegal activity

10.2 Termination

Repeated or severe violations may result in permanent termination.

10.3 Data Removal

Terminated accounts may be deleted 7–30 days after suspension.

11. Domain Policies

11.1 Domain Registration

Domain registrations are non-refundable.

11.2 Domain Ownership

Domains registered through ASL Hosting belong to the customer if their account is in good standing.

11.3 Domain Renewals

Customer is responsible for renewing domains on time.

11.4 Transfer Policy

Transfers are supported on a best-effort basis; we are not responsible for downtime or data loss.

12. Service Level Agreement (SLA)

12.1 Uptime Goal

We target 99.9% uptime.

12.2 SLA Credits

Credits may be issued at our discretion.

12.3 Exclusions

SLA does not cover:

  • Maintenance

  • User errors

  • Attacks (DDoS, hacking)

  • Third-party outages

13. Liability Disclaimer

We are not liable for:

  • Data loss

  • Downtime

  • Hacks

  • Loss of revenue

  • Security breaches

  • Third-party actions

Services are provided “as-is” with no warranty.

14. Dispute Policy

You agree to attempt informal resolution before filing any complaint or claim.

All disputes are governed by California law.

15. Websites Covered Under This Policy

  • ASLHosting.com

  • Learn.ASLHosting.com

  • ASLHosting.com/aslwelcome

  • Legal.ASLHosting.com

  • Any future sites under the ASL Hosting brand

16. Contact Information

ASL Hosting Support
Submit a Ticket: (insert your WHMCS ticket link here)
Website: https://aslhosting.com

17. DMCA / Copyright Infringement Policy

If ASL Hosting receives a valid DMCA notice or copyright complaint regarding content hosted on your account, we may:

  • Forward the notice directly to you

  • Remove the content

  • Suspend your account

  • Terminate repeat offenders

You are solely responsible for all content you upload or host.
ASL Hosting does not monitor or review customer content.

False or abusive DMCA reports may be rejected.

✅ 2. Law Enforcement & Illegal Activity Policy

This protects you if a customer uses your hosting for something illegal.

18. Law Enforcement Cooperation

ASL Hosting complies with valid legal requests from government or law enforcement agencies.
We may disclose:

  • Logs

  • Account information

  • Payment details

  • IP addresses

  • Content hosted on your account

only when required by law.

We do not provide notice to the customer if prohibited by law.

Hosting may be suspended immediately if illegal activity is suspected.

✅ 3. Billing & Chargeback Policy (Very important)

Chargebacks can destroy your reseller account.

Add this:

19. Chargeback & Payment Dispute Policy

Opening a chargeback or payment dispute automatically results in:

  • Immediate account suspension

  • Termination of hosting services

  • Permanent ban from future service

All files, websites, and data will be removed.

Customers agree to contact ASL Hosting first before initiating any dispute.

✅ 4. Server Location & Data Jurisdiction

Good to include because laws differ by country.

20. Server Location & Data Jurisdiction

ASL Hosting servers operate in data centers located in the United States.
By using our services, you agree that:

  • Your data may be stored in the U.S.

  • U.S. laws may apply to data requests or legal processes

✅ 5. Third-Party Services Disclaimer

This protects you from plugin/theme issues, external services, etc.

21. Third-Party Services & Software

ASL Hosting is not responsible for:

  • WordPress themes

  • Plugins

  • Third-party APIs

  • External integrations

  • Email providers

  • Cloudflare or other CDN services

Any issues caused by third-party software must be resolved by the customer.

✅ 6. PCI Compliance Disclaimer (Required if customers use WooCommerce)

22. PCI Compliance

ASL Hosting does not provide PCI compliance.
Customers who process credit card information through their websites are responsible for:

  • PCI compliance

  • Security scans

  • Secure plugin usage

  • Proper SSL configuration

We do not guarantee that hosting services meet PCI DSS requirements.

✅ 7. Beta Services / No Warranty on New Features

Protects you when adding new tools later.

23. Beta Features

Any beta or experimental features are offered “as-is” with no guarantee.
Performance, stability, and security are not guaranteed for beta tools.

🔥 FINAL CHECKLIST: What you now have vs. what was missing

✅ Already Included:

  • TOS

  • AUP

  • No email policy

  • Fair use

  • Backups

  • Billing

  • Refunds

  • Suspension

  • SLA

  • Domains

  • Liability

  • Contact

❗ Missing but now provided:

✔ DMCA Policy
✔ Law Enforcement Policy
✔ Chargeback Policy
✔ Jurisdiction Note
✔ Third-Party Software Policy
✔ PCI Compliance Warning
✔ Beta Services Disclaimer

These are the final legal pieces every hosting company includes.